United Way of Kolkata (UWK) has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent. UWK expects that all donors will exercise due care and diligence while making donations. UWK also recognizes that a donation may be made erroneously or donors may change their mind. UWK will examine request for refund of donation and endeavour to make the refund. UWK may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.

United Way of Kolkata is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach United Way of Kolkata office within 7 (Seven) days from the date on which you made the donation i.e.:

• The date on which you Made the donation online, electronically or through other means, OR
• The date on which you Handed over the cheque / demand draft to UWK or someone authorised by UWK for this purpose, OR
• The date on which you Despatched the cheque / demand draft to UWK by other means.
• The refund process may take time 7 to 30 working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.

United Way of Kolkata
Business Centre, Room No 3
Bengal Club, 1/1 Russell Street,
Kolkata, West Bengal, India, 700071.

Write to us
info@uwkolkata.org